Manage Your Billing and Shipping Information

 

The Billing and Shipping feature is where you can manage:

  • Payment methods for your monthly subscription and prepaid campaign account
  • Shipping address(es) for print orders that you have mailed directly to you

To get started, select My Account from the Profile Admin Drop-down Menu.


On the next page, click Billing and Shipping. In the Payment Methods section you can add multiple payment methods and use separate ones for your monthly Market Leader subscription and prepaid campaign account.

To add a new payment method, click the Add Payment Method button and complete the form that opens. Then you can use the icons in the Actions column to:

  • Edit an existing payment method by clicking the edit icon
  • Use the card for your monthly Market Leader subscription by clicking the blue calendar icon
  • Use the card for your Prepaid Campaign account by clicking the blue bullhorn icon
  • Remove a card by clicking the delete icon

Tip: You cannot remove a card that is set as a default payment method.


Under Shipping Address you can add a new address by clicking Add Shipping Address and completing the form that opens. You can then use the icons in the Actions column to:

  • Edit an existing address by clicking the edit icon
  • Mark the default shipping address by clicking the truck icon
  • Remove an address by clicking the delete icon

Billing for Print or Mixed-Media Campaigns

Some campaigns in your Marketing Center include print designs. In order to ensure the cost each print design in an active campaign is covered, the system will charge the default payment method on file in $25 increments. Once the $25 has been exhausted on print campaign designs, another $25 charge will occur. Since there may be no way to tell when a print campaign design will happen for a contact, this is how the system charges the card on file to apply to print campaigns.

Additional Resources:

 

Market Leader bills and charges all customers on the 1st day of each month. We are unable to change the billing date to another day.

Market Leader accepts the following payment methods:

  • Credit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • ACH
    • We also can draft your monthly payment directly from a US bank checking account through ACH.
    • We cannot not draft from Canadian bank accounts.

Market Leader does not automatically send receipts for monthly payments. Your bank or credit card statement will show your payment, with Market Leader listed as the company and you can use this as a receipt.

If you need a copy of your billing history for your records, please contact Market Leader Support.

Market Leader charges all accounts on the 1st first of the month and the system will continue to authorize your payment each morning until the payment is approved. If payment or arrangements are not made for a past due balance, you will be unable to access your account until the balance is resolved.

If the balance is not resolved by the end of the month, the account may be cancelled due to non-payment.

If you need a copy of your billing history, please contact the Market Leader Billing Department at 866-952-5044 or email billing@marketleader.com.

If you are unable to pay your bill by the 1st of the month, when your payment is due, Market Leader may be able to offer you a payment arrangement. In order to avoid service interruption, 50% of the balance must be paid by the 10th of the month and the remainder of the balance paid no later than the 25th of the month.

If you are having issues updating your payment method in your account:

  • Ensure that have entered all the required information, including the security code on the card.
  • Make sure your credit card has been activated with your bank.
  • Provide a valid mailing address on the form.
  • ACH is available for banks in the United States only.

If you still cannot update your payment method online, please contact the Market Leader billing department.