The Initial Contact Wizard (ICW) is an automated email that will be sent to a new contact, in the NEW status, after 12 hours. If you respond to your new lead, be sure to change the status to something other than NEW if you don't want the automated ICW email to be sent to them.
When responding to a new lead, use the Follow Up Wizard to guide you through the first week of engagement. Learn more
Customizing the ICW Email
If you would like to customize the automated ICW email, you may do this by selecting Email Settings from the Account menu. Then click on Templates from the links on the left.
Scroll down to the Initial Contact Wizard template. You can make your edits and save them there. If you decide to revert back to the default text, click the link that says view default ICW text here and copy and paste the text back in and save.
I wanted to touch base and see how your home search is going. Did you come across anything interesting? Our home alerts feature will let you know about homes for sale the same time I hear about them. Please let me know if you need help signing up for your targeted home alerts. My phone number and email are below if you need to get in touch. Have fun searching!
A website link to recommended listings based on their viewing history will be added to the email when sent.