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Shopping Cart FAQ

What is the order minimum?

Providing flexible, low minimums is one way that Market Leader sets itself apart from the others. The minimum quantity for each line item is 25 pieces.

How will I receive my order?

In the Continental US, we offer UPS Ground for all orders shipped directly to you (note: UPS is not available to ship to PO Boxes). You may also choose to upgrade to UPS 2 Day, UPS Next Day Saver, or UPS Next Day delivery.

We use USPS First-ClassTM mail for all Print + Address + Mail orders, so with this option, you can expect your order within 3-7 business days.

In Canada, “Mail to Me” orders will be shipped directly to you via UPS International with a 1-3 business day transit time depending on the destination. Pieces mailed directly to your contacts will be sent via Canada Post.

Shipping to Mexico is not supported at this time.

Where can I view the status of my order?

To view the details and status of your order, go to Admin, click on My Account, then click on Orders. The status of your order and any available shipping information is displayed.

When will my order ship?

Orders received before 7 A.M. Pacific Standard Time are usually shipped the same business day, orders received after 7 A.M. Pacific Standard Time are usually shipped the next business day (some restrictions apply).

The operating schedule is Monday - Friday. All orders must be received on or before a business day for turnaround times to apply.

(info) Important: Turnaround times are based on business days excluding holidays. Any problems with your order will delay delivery. Orders we do not mail on your behalf are shipped to you via UPS to the shipping address on the order (excludes weekends - AK and HI have longer transit times). Orders we mail on your behalf are shipped to the list you attached to your order.

How long does it take to deliver my order?

  • UPS Ground Delivery Times: 1-5 business days in transit to most U.S. addresses depending on destination.
  • UPS 2-Day Delivery Times: 2 business days in transit typically by end of day to most U.S. addresses.
  • UPS Next Day Saver Delivery Times: Next business day typically by 3:30 P.M. to most U.S. addresses.
  • UPS Next Day Delivery Times: Next business day typically by 10:30 A.M. to most U.S. addresses.
  • Canada: UPS International: 1-3 business days to most Canada addresses depending on the destination.
  • Canada: Direct mail: 2 week turnaround to most Canada addresses.

Business Days: Monday-Friday. Saturday delivery is not an option at this time.

Exceptions: Delivery to many areas of Alaska and Hawaii may not meet the above delivery timelines.

For Mail for Me orders - what is the delivery time?

Orders placed before 7 A.M. Pacific Standard Time will be processed and delivered to the United States Post Office the next business day. While delivery times may vary based on destinations, most deliveries will be made within 3-7 business days.

Turnaround times are an estimation of processing time required to fulfill your order and are not guaranteed.

Can I include both US and Canadian addresses in the same print request?

At this time, all the addresses in the shipping file must be either Canadian OR US in order to ship. If there are both US and Canadian addresses, then the order cannot be fulfilled. 

Where are Print + Address + Mail orders actually mailed from?

Phoenix, AZ

Can I schedule my printing for a later date?

At this time, there is not an option to pre-order your pieces for a later date.

What paper option should I choose?

65# Cover is a great application for professional looking flyers and newsletters. Its coating makes color and text really stand out compared to traditional bond paper. It is easily folded for newsletters and truly exhibits the professionalism in your piece.

100# Cover is our heavy stock paper for all of our postcards and our heavy flyers, and is the heaviest standard paper option in the market. It’s a heavy weight stock with a 96 brightness that offers the quality our users seek in a final product and add that extra level of quality to direct mailing pieces.

14 Point Card Stock is our heaviest paper stock and is used on folded greeting cards.

What finishing option should I choose?

UV Coating - 2 Sided: Postcard orders placed for addressing and mailing first-class are recommended to have a UV Coating applied to both sides of the postcard, to provide the highest level of print finishing and protection during the postal delivery process. If you are looking for your pieces to stand out and survive the trip through the postal system, this is the way to go!

UV Coating - 1 Side: If you are interested in having Market Leader produce your postcard and mail it back to you so that you can affix labels, hand write addresses, print addresses from your desktop and send them on your own then choose this option so that your labels and stamps affix properly and your addresses don't smear. You gain the professionalism of having a high quality image finish on the front with the flexibility of sending them how and when you desire! You can also UV Coat your flyers and brochures to provide added protection where you see fit.

Folding: You may notice that on some marketing pieces that this option has been pre-selected. We will put the right fold in the right place, every time, saving you the hassle of doing it later. Pieces that require scoring prior to folding will be scored to provide a high quality finish.

Tabbing: Want your folded newsletter or brochure sealed? We will add a wafer seal to your piece at the bottom to keep it closed for you.